Frequently Asked Questions
Broadband Access / National Access
Coverage
  1. Where is Verizon Wireless Mobile Broadband and NationalAccess available?
General Service
  1. How can NationalAccess and Mobile Broadband help me and my company?
  2. What is the difference between Verizon Wireless Mobile Broadband and NationalAccess?
  3. Do I need to subscribe to an Internet Service Provider in order to use NationalAccess or Mobile Broadband?
  4. Does Verizon Wireless provide email accounts for NationalAccess and Mobile Broadband subscribers?
  5. How does setup on the device work?
  6. Why can't I send email through my existing ISP mail account?
  7. Can I use VZAccess Manager with Windows Vista?
  8. How can I check data usage of my Mobile Broadband device?
  9. What are the sizes of files I may send or receive?
Devices
  1. If I am currently a Verizon Wireless customer, do I need a new mobile number for the data devices or can I use my existing number?
  2. How do Mobile Broadband devices work?
  3. Will a PC Cards, Express CardTM, or USB modem work with my laptop?
  4. My PC Card/ExpressCard/USB modem won't connect. What should I do?
  5. Can I get an external antenna to improve my signal?
Security
  1. Is my company's proprietary data secure traveling over the Verizon Wireless NationalAccess and Mobile Broadband network?
  2. Will Mobile Broadband and NationalAccess work with IP Sec and existing VPN Solutions?
Mobile Broadband Connect
  1. What is Mobile Broadband Connect?
  2. How would having Mobile Broadband Connect benefit me?
  3. How do I get Mobile Broadband Connect?
  4. How much does the Mobile Broadband Connect feature cost?
  5. What speeds can I expect with Mobile Broadband Connect?
  6. Can I receive Rev. A service with Mobile Broadband Connect?
  7. Is Mobile Broadband Connect a Wi-Fi service?
  8. How do I set up Mobile Broadband Connect?
  9. How do Mobile Office Kits work?
  10. Where can I connect?
  11. Will it work with my computer?
  12. Do I need to upgrade my phone/device to be able to use Mobile Broadband Connect?
Troubleshooting
  1. The computer doesn't detect my wireless phone, what should I do?
  2. Why is Windows telling me the drivers might now be compatible?
  3. I'm getting "username & password incorrect" error when trying to connect - what should I do?
  4. My connection seems very slow; how can I improve it?
  5. I was able to connect, but the error message "Page cannot be displayed" is displayed. What should I do?
  6. Why am I getting these errors: "Data Link terminated by remote machine" or "PPP link control protocol was terminated by the remote computer"?
  7. Why can't I send email through my existing ISP mail account?
Coverage
  1. Where is Verizon Wireless Mobile Broadband and NationalAccess available?
    Mobile Broadband is available in 248 major metropolitan areas covering over 240 million people, and is expanding coast to coast. Mobile Broadband is also available in 232 primary airports in the U.S.

    Verizon Wireless NationalAccess is available in thousands of cities and towns across the U.S.Outside the Verizon Wireless Mobile Broadband coverage area, Mobile Broadband users will still have access to their data with Verizon Wireless' NationalAccess service.
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General Service
  1. How can NationalAccess and Mobile Broadband help me and my company?
    Verizon Wireless Mobile Broadband and NationalAccess can help your company gain a competitive edge by giving your mobile or remote workforce access to business-critical data and applications behind the corporate firewall.

    Mobile Broadband and NationalAccess provide your employees with the speed and national wide area coverage needed to enhance productivity and responsiveness, enabling you to accelerate your business' growth.

    Mobile Broadband and NationalAccess allow users to access the Internet, their corporate intranet and email even when they are on the road, at customer locations, at the job site, in a taxi, on the train or anywhere within the Mobile Broadband or NationalAccess coverage areas.

    Mobile Broadband and NationalAccess can help users enhance productivity and save time by giving them the ability to submit sales orders, work orders or client information from the field, thereby reducing time-consuming paperwork. They will get the information they need so they can spend more time with customers and close sales faster than the competition.
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  2. What is the difference between Verizon Wireless Mobile Broadband and NationalAccess?
    Together, Verizon Wireless Mobile Broadband and NationalAccess offer a national mobile wireless data solution, providing your employees the coverage and speed they need.

    Mobile Broadband is Verizon Wireless' premier data service, offering your company one of the fastest, fully mobile wireless Internet data solutions available today. This ultra-high-speed wireless service available in various cities throughout the U.S. only from Verizon Wireless, provides users with typical download speeds of 600 Kbps – 1.4 Mbps and typical upload speeds of 500 – 800 Kbps*.

    NationalAccess is the name for Verizon Wireless' national wireless Internet service. This 3rd Generation data service, also referred to as 1XRTT or 1X, enables users to access the Internet, email and attachments, as well as business applications at speeds bursting up to 144 kbps. Users should expect average speeds of 60 to 80 Kbps**.

    *Mobile Broadband speed claim based on network tests with 5MB FTP data files, without compression. Rev. A capable device required for these speeds. With a non-EV-DO Rev. A-capable device, expect typical download speeds of 400 – 700 Kbps and typical upload speeds of 60 – 80 Kbps. Actual speeds and coverage may vary.

    **NationalAccess speed claims based on network tests with 101 KB FTP data files. Actual speeds and coverage may vary.
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  3. Do I need to subscribe to an Internet Service Provider in order to use NationalAccess or Mobile Broadband?
    No, NationalAccess and Mobile Broadband provide complete Internet access. A separate Internet service provider account is not necessary.
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  4. Does Verizon Wireless provide email accounts for NationalAccess and Mobile Broadband subscribers?
    Verizon Wireless does not provide email accounts at this time. Customers can use the NationalAccess and Mobile Broadband networks and their Internet browser or Virtual Private Network (VPN) client to access their existing email account to send and receive email while away from the office. Check with your IT department regarding intranet access requirements.
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  5. How does setup on the device work?
    Verizon Wireless Mobile Broadband devices come with a software installation CD that assists with the installation of the PC Card, ExpressCard™, or USB modem onto the laptop computer. After installation of the drivers and software, the device is inserted into the correct slot followed by a few automated steps for activation of the device. Once this is complete you can be online and browsing in no time.
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  6. Why can't I send email through my existing ISP mail account?
    Some ISPs do not allow their customers to send email from other networks such as those that provide Verizon Wireless' Mobile Broadband and NationalAccess services. To accommodate Verizon Wireless customers who have email accounts that do not allow relaying, Verizon Wireless has implemented an outbound SMTP mail server for you to be able to send your email.

    To utilize SMTP you will need to do the following:

    1. Change your Outgoing Mail Server to smtp.vzwmail.net. The steps to change the Outgoing Mail Settings will vary by email client. Please refer to your email client provider for instructions on how to change the setting.
    2. Create a VText.com profile if you do not already have a Verizon Wireless VText.com profile.  Visit www.vtext.com from your PC to register for free. A TXT Messaging capable data device or phone is required.
      • The credentials to access the send mail server will be the 10-digit mobile number (used on VText.com) @vzwmail.net (i.e. 2025551212@vzwmail.net) for the user name. For the password use the password established on www.vtext.com.
    The Verizon Wireless SMTP server can be accessed from most ISPs (Internet Service Providers) eliminating the need to reconfigure settings when switching between Verizon Wireless and other networks.
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  7. Can I use VZAccess Manager with Windows Vista?
    To find out if VZAccess Manager supports Windows Vista, please visit the VZAccess Manager Software Download Consumer Site for a complete list of support devices and platforms.
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  8. How can I check data usage of my Mobile Broadband device?
    You many check your unbilled montly data use for your Mobile Broadband device through the following options:
    • My Account or My Business Account
    • Dial (800) 922-0204 or *611 from a Verizon Wireless handset. You must have your Mobile Broadband device mobile number available to check usage.
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  9. What are the sizes of files I may send or receive?
    Although individual file sizes and user experiences will vary in size, the below graph shows estimated file sizes of common file types.

    Esimated Size of Common File Types*

     
    Application   Approximate Size   50 MB   5 GB
     
    E-mail (1 page without attachments)  

    3 KB

      17,067   1,747,627
     
    Word Document (5 text pages)  

    70 KB

      731   74,898
     
    Typical Web Page Lookup  

    150 KB

      341   34,953
     
    Low Resolution Digital Photo  

    500 KB

      102   10,486
     
    PowerPoint® Presentation
    (20 pages text and light graphics)
     

    3MB 

      16   1,706
     
    V CAST Music PC Download
    (3-minute song)
     

    4 MB

      13   1280
     

    *The above examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary.
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Devices
  1. If I am currently a Verizon Wireless customer, do I need a new mobile number for the data devices or can I use my existing number?
    If you choose to keep your existing handset for voice calls, you will need to add an additional mobile number to your account for the data devices. The data devices have their own mobile number and ESN/MEID (Electronic Serial Number/Mobile Equipment Identifier) just like a wireless phone.
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  2. How do Mobile Broadband devices work?
    Mobile Broadband devices allow you to establish a connection to the Internet using a laptop computer when you are within the Verizon Wireless National Enhanced Services Area. The device has an antenna and will pick up a wireless radio signal from the air much like your voice cellular phone.
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  3. Will a PC Cards, Express CardTM, or USB modem work with my laptop?
    Visit Mobile Broadband and NationalAccess System Requirements.
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  4. My PC Card/ExpressCard/USB modem won't connect. What should I do?
    There are several things you can try, in order:
    1. Try rebooting the computer.
    2. Make sure the device is seated properly in the correct slot.
    3. If you purchased your device through Telesales, you may still need to accept the terms of service.
      • Call the automated line at 877-807-4646 with your 12-digit order number, the device wireless phone number, and the last 4 digits of your Social Security Number. 
    4. Uninstall the software through Control Panel > Add/Remove Programs then reinstall the software.
    5. Verify the computer has the latest Operating System updates and hotfixes
      • Note: Hotfixes are available on the Microsoft website.
    6. Try running Activation again through the VZAccess Manager Options menu. Go to Options > Activation...
    7. Try running the Setup Wizard again through VZAccess Manager Options menu. Go to Options > Run Wizard...

    If none of these options works, you'll need to call Data Technical Support at (800) 922-0204.
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  5. Can I get an external antenna to improve my signal?
    Some Verizon Wireless Mobile Broadband devices may come with either a removable antenna or an extra connection port for an external antenna. This can be used when you are inside a building or a car to help pull in a stronger signal and improve your connection in fringe or low reception areas. Verizon Wireless provides two types of external antennas:
    • Magnet Mount can be placed on the roof of a car
    • Window Mount is mounted on the edge of a car window or attached to the window in a building. An adaptor cable will be required to connect the external antenna.
    The external antennas and adaptor can be purchased on the accessories section of leescellularandmore.com.
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Security
  1. Is my company's proprietary data secure traveling over the Verizon Wireless NationalAccess and Mobile Broadband network?
    Verizon Wireless NationalAccess and Mobile Broadband service uses CDMA technology, which provides authentication and inherent data protection. Verizon Wireless always recommends you use a VPN and firewall software to secure your information.
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  2. Will Mobile Broadband and NationalAccess work with IP Sec and existing VPN Solutions?
    Yes, your VPN product should treat the NationalAccess and Mobile Broadband data networks exactly as it treats the Internet; however, we recommend testing your specific VPN over the NationalAccess and Mobile Broadband networks before you deploy the service. Verizon Wireless' national data sales team, in conjunction with system engineers and data solutions managers, work with customers and VPN providers to enable secure, wireless access to their VPN over the NationalAccess and Mobile Broadband networks. Your Verizon Wireless sales representative can provide additional information on VPN access over the Verizon Wireless networks. Verizon Wireless Data Sales Engineers are also available to meet with your corporate IT group to answer any questions and ensure a smooth implementation.
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Mobile Broadband Connect
  1. What is Mobile Broadband Connect?
    Mobile Broadband Connect is a product offering from Verizon Wireless that allows you to use your device/handset as a modem if you subscribe to a qualifying data and/or calling plan. By using the adaptor cable that comes with the purchase of the appropriate Mobile Office Kit or that is contained in the box for your BlackBerry device or Smartphone, a connection can be made from your laptop computer to your Mobile Broadband Connect capable device. By linking your laptop to your Mobile Broadband enabled device, you can establish a broadband connection anywhere within our Mobile Broadband Rate and Coverage Area. When you are outside this area, your laptop will connect using NationalAccess anywhere within the Extended National Enhanced Services Rate and Coverage Area. If you have a BlackBerry device or Smartphone, you also can roam on the Canadian or Mexican Broadband Rate and Coverage Areas. By using Mobile Broadband, you can transfer files, securely access corporate email and applications - even data-intensive ones - and download short video clips, audio files and Web graphics. Having a true desktop-like experience while out of the office will help you stay as productive and efficient as ever.
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  2. How would having Mobile Broadband Connect benefit me?
    Mobile Broadband Connect gives you cost effective wireless Web access. There's no additional data device to purchase and you can add Mobile Broadband Connect to your Verizon Wireless phone, BlackBerry device, or Smartphone. With Mobile Broadband Connect you can:

    • Enjoy quick and easy access to email and the Internet.
    • Get the benefits of Mobile Broadband with the flexibility and versatility of your mobile phone.
    • Transfer files, access corporate applications, send and receive email attachments.
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  3. How do I get Mobile Broadband Connect?
    In order to utilize Mobile Broadband Connect you must:

    1. Have a Mobile Broadband Connect capable wireless device.
    2. Subscribe to a qualifying Verizon Wireless data and/or calling plan.
    3. Subscribe to a Mobile Broadband Connect feature. To get Mobile Broadband Connect today contact a Business Sales Representative; or call (515)292-5300.
    4. Obtain the appropriate USB adaptor for your device. BlackBerry devices, Smartphones, and some select handsets come bundled with this. If using a handset, a Mobile Office Kit needs to be purchased from Lee's Cellular and More. Walk in or visit Lee's Cellular and More.
    5. Finally, you need a copy of VZAccess Manager. This is included in the Mobile Office Kit, BlackBerry / Smartphone box, or can be downloaded from VZAccess Manager's website.
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  4. How much does the Mobile Broadband Connect feature cost?
    The cost of the Mobile Broadband Connect feature depends on the pricing plan that you currently subscribe to. To learn more about Mobile Broadband Connect pricing please visit a Verizon Wireless store and ask a sales representative for pricing information or visit the Mobile Broadband Connect website.
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  5. What speeds can I expect with Mobile Broadband Connect?
    Mobile Broadband Connect devices support typical download speeds of 400 - 700 Kbps and typical upload speeds of 60 - 80 Kbps* while in the Mobile Broadband coverage area. When traveling outside of the Mobile Broadband coverage area, NationalAccess coverage is also included with Mobile Broadband Connect. Users should expect average speeds of 60 to 80 Kbps.**

    *Speed claim based on network tests with 5MB FTP data files, without compression. Actual speeds and coverage may vary. If usage exceeds 5 GB/line/month, we reserve the right to reduce throughput speeds to a maximum of approximately 200 Kbps.

    **NationalAccess speed claims based on network tests with 101 KB FTP data files. Actual speeds and coverage may vary.
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  6. Can I receive Rev. A service with Mobile Broadband Connect?
    Mobile Broadband Connect devices do not currently support Rev. A. Upgrades will not be available for existing devices.
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  7. Is Mobile Broadband Connect a Wi-Fi service?
    No, Verizon Wireless does not currently provide Wi-Fi services. Wi-Fi is a wireless technology utilizing unlicensed spectrum that is provided by hotels, restaurants, and other service providers within a small radius of said business or provider. These areas of connectivity are known as “hotspots”. Wi-Fi connections also require different hardware that may or may not be built into your PC. However, you can use the VZAccess Manager client to connect to Wi-Fi networks provided you have an 802.11 Wi-Fi card or embedded Wi-Fi chipset in your PC.
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  8. How do I set up Mobile Broadband Connect?
    To set up Mobile Broadband Connect for your device, please follow the instructions that were included in your Mobile Office Kit or your BlackBerry / Smartphone box. If you need additional assistance, please visit the VZ Access Manager Demo.
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  9. How do Mobile Office Kits work?
    Mobile Office Kits allow you to establish a connection to the Internet when you are within the Verizon Wireless enhanced digital network by using your existing Verizon Wireless device and a notebook. The Mobile Office kit includes a USB cable specially made to fit your mobile phone, USB drivers, and connection software for the computer. Also included is Phonebook Management software, which will allow you to instantly transfer contact information from your PC to your mobile phone and/or from your mobile phone to your PC, and save phonebook on PC for back-up and editing of your mobile phonebook.
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  10. Where can I connect?
    You can establish an Internet connection using Mobile Broadband Connect when you are within the Verizon Wireless Mobile Broadband and National Enhanced Services area.
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  11. Will it work with my computer?
    For more information on how it will work with your computer, visit NationalAccess and Mobile Broadband System Requirements.
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  12. Do I need to upgrade my phone/device to be able to use Mobile Broadband Connect?

    In most cases, you will not need to upgrade your phone/device to be able to use Mobile Broadband Connect. However, upgrades are required if you have older versions of the following devices:

    *NOTE: You will only need to upgrade the LG VX8100 if it does not have software version T81VZV04 or higher. The Motorola E815 only needs to be upgraded if it does not have software version 8720_01.1E.00 or higher. The LG VX8600 only needs to be upgraded if it does not have software version T86VZV02 or higher.

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Troubleshooting
  1. The computer doesn't detect my wireless phone, what should I do?
    There are several possible resolutions.

     
    Issue   Resolution
     
    Physical Connectivity
     
    1. Check the connection cable. Make sure it is securely plugged into the phone and the USB port of the computer.
    2. Make sure the phone is fully charged and powered on.
    3. Try power cycling the phone.
    4. Try another USB port on the computer
     
    Drivers may not be installed or were installed incorrectly
     
    1. The USB Drivers for the phone must be installed prior to plugging the cable into the USB port.
    2. If the phone was plugged in first, unplug it
    3. Then remove the drivers through Control Panel > Add/Remove Programs.
    4. Reboot the computer.
    5. Then reinstall the drivers prior to plugging in the phone 
     
    Another application or device may be using the port  
    1. Verify there are no other applications running in the system tray that use the same COM port resources as the modem.
    2. If so, exit/close the application and retry. Example applications: HotSync Sync, ActiveSync, FoneSync, Fax Controller, etc. 
     
    Windows Update or Service Pack issues  
    1. The computer should have the latest service pack and/or updates from Microsoft Windows Update. 
    2. Visit Windows Update to determine if your system requires updating.
     
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  2. Why is Windows telling me the drivers might now be compatible?
    Microsoft employs a driver certification program with other software developers to certify that a driver developed for the Windows Operating System is fully compatible and has passed Windows testing. Microsoft has not yet officially certified some of the drivers that are released with our Mobile Office Kits or BlackBerry / Smartphone boxes, and you will be presented with a pop-up warning during installation on the Windows Vista, Windows XP or Windows 2000 Operating Systems. Verizon Wireless certifies that these drivers are safe and in order to continue installation you will need to click “continue anyway” whenever you see this dialog box:
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  3. I'm getting "username & password incorrect" error when trying to connect - what should I do?
    First, verify that you are within the Verizon Wireless Mobile Broadband Rate and Coverage Area or National Enhanced Services Rate and Coverage Area.

    1. This error will occur when you are outside of the Verizon Wireless National Enhanced Services Rate and Coverage Area and no data services are available.
    2. Then, verify the data features on your account. This error can also occur when you are trying to make a connection but you have not yet added the Mobile Broadband Connect feature to your line of service.
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  4. My connection seems very slow; how can I improve it?
    There are several possible resolutions.

     
    Issue   Resolution
     
    Signal Strength  
    1. A poor signal on your mobile phone will contribute to slowing down your connection speed.
    2. If you are experiencing poor signal strength, try moving to a different location. Check to make sure your antenna is fully extended. Also refer to the Verizon Wireless National Enhanced Services Coverage Area to determine the level of coverage in your current location.
     
     
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  5. I was able to connect, but the error message "Page cannot be displayed" is displayed. What should I do?
    There are several possible resolutions.

     
    Issue   Resolution
     
    A firewall or Internet security may be interfering  
    1. Try disabling your firewall temporarily for troubleshooting purposes. Sometimes a firewall or security application is not properly configured and changes must be made to the application to allow the mobile connection.
    2. If disabling the firewall or security application allows you to browse web pages, then contact the maker of the application for further configuration support. Windows XP Service Pack 2 includes a built-in firewall. You can disable this for troubleshooting purposes through Control Panel > Windows Firewall.    
     
     
    Your Web Browser may not be configured properly  
    1. Your browser may be set to connect through a proxy or configured to use a specific connection other than the mobile connection.
    2. Check your Internet Settings under Control Panel > Internet Settings. Contact WDTS Support at (866) 788-9387 for further help on this portion of your Internet browsing settings. 
     
     
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  6. Why am I getting these errors: "Data Link terminated by remote machine" or "PPP link control protocol was terminated by the remote computer"?
    These errors are usually caused by a data provisioning issue that must be corrected by a WDTS Technician. Please contact WDTS at (800) 922-0204 for help if you encounter either of these error messages when trying to connect.
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  7. Why can't I send email through my existing ISP mail account?
    Some ISPs (Internet Service Providers) do not allow their customers to send email from other networks such as Verizon Wireless' NationalAccess and Mobile Broadband services. To accommodate Verizon Wireless customers who have email accounts that do not allow relaying, Verizon Wireless has implemented an outbound SMTP mail server for you to be able to send your email.

    To utilize SMTP you will need to do the following:

    1. Change your Outgoing Mail Server to smtp.vzwmail.net. The steps to change the Outgoing Mail Settings will vary by email client. Please refer to your email client provider for instructions on how to change the setting.
    2. Create a VText.com profile if you do not already have a Verizon Wireless VText.com profile. Visit www.vtext.com from your PC to register for free. A TXT Messaging capable data device or phone is required.
      • The credentials to access the send mail server will be the 10-digit mobile number (used on VText.com) @vzwmail.net (i.e. 2025551212@vzwmail.net) for the user name. For the password use the password established on www.vtext.com.
    NOTE: Credentials established on www.vtext.com may take up to twelve hours before they will work on the Verizon Wireless SMTP server. If your password works on www.vtext.com but not on the smtp.vzwmail.net server, try again in a couple hours. The Verizon Wireless SMTP server can be accessed from most ISPs (Internet Service Providers) eliminating the need to reconfigure settings when switching between Verizon Wireless and other networks.
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